Customer service reps can also provide technical support and assist members with using online streaming services and Kindle ebooks. What Kind of Issues Can Amazon Customer Support Resolve?Īmazon customer service can resolve many issues, including approving requests for refunds and exchanges, initiating returns, investigating charges and addressing issues of identity theft and fraud. If you indicate your dissatisfaction, Amazon may reassign your case to a higher-tier representative. Tip: Amazon typically sends out a request for a review of customer service calls and chats soon after a session ends. Agents usually work to identify problems, correct them and, when appropriate, provide some kind of compensation, usually in the form of a product credit. How Do People Feel About Their Calls to Amazon Customer Support?Īmazon generally has a good reputation for providing quality customer service, though some people feel that service levels have become uneven in recent years.

These can be helpful if you need to escalate your case.

Be prepared to take notes during the call.

If you are calling about an order, have the order number handy, along with a list of the products in that order.

Make sure you have details about your concern in front of you before calling.

If you do decide to call Amazon directly, be aware that Amazon will send you a verification text to which you must respond before you can talk to a representative.

From there, an Amazon representative will call you to address your issue. You'll be taken to another page in which you will be asked a series of questions regarding your concern.

After visiting the 'Contact Us' page, you can request a callback.

While it is possible for customers to call Amazon customer service directly, the company prefers it if you begin your query through its online system.

Addressing instances of identity theft or fraudīest Practices for Calling Amazon Customer Service.Questions about charges to debit, credit or gift cards.People call Amazon customer support for a range of reasons, including: Why Do People Call Amazon Customer Support? With hundreds of millions of customers all over the world, Amazon receives a lot of customer service calls each and every day. Amazon is an international e-commerce company headquartered in the United States.

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